Contact Us!
We are always happy to be of service for you. Please review the informative sections below to see if your questions have been answered.
Orders and Shipping
Order Changes or Cancellations
We work very hard to get packages to you as soon as possible. As a result, we cannot accept cancellations or changes once your order is submitted.
What Are My Payment Options?
Credit/Debit card: We use Paypal. We do NOT save credit card information in our system.
Orders are shipped only after the payment is received.
Cash and Cashapp accepted at pick up/delievery appointments.
Missing Item Policy
Although we check and double-check orders prior to shipping, mistakes do happen. If an item is missing, please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, enjoy it for yourself your share it with someone else!
Shipping Information: How do you ship?
We ship most orders via US Postal Service Priority Mail using the least amount of packaging material possible.
How long will it take to receive my order?
Orders are packed and shipped within 2-5 business days from receipt or payment.
Priority mail takes approximately 2 to 3 business days to arrive once shipped, depending on your location. *You should recieve your order within 5 to 7 business days from receipt of payment.
First class mail takes approximately 4 to 5 business days to arrive once shipped, depending on your location. *You should recieve your order within 7 to 9 business days from receipt of payment.
What are my shipping cost options?
Priority Mail: Flat Rate for all US Orders. Cost: $8.00
First Class: Determined by the US Post Office at the time of checkout. The cost is based on weight and distance. (Only available for orders under 1 pound)
How will I know my order has been shipped?
You will recieve an email notification to let you know your package is on its way. If you choose the shipping with tracking, the note will include a link to the tracking information.
General
What if a product arrives damaged or broken?
During packaging, care is taken to package products for protection during the shipping process, however, once they leave our location, it is hard to know how carefully they are handled.
If the product you recieve arrived damaged or broken, please contact us so that we can resolve the situation. Your satisfaction is our top priority.
Please reach out for customer service via email
hello@beanicehumansoapco.com
What is your return policy?
Due to the nature of our handmade natural products, we cannot assure the purity of the merchandise once it has been shipped. For safety and hygiene reasons, this merchandise cannot be restocked or resold so we do not accept returns.
Your satisfaction is our top priority! We believe that you will love our products, but if you are unhappy, please contact us. We want to you have a positive experience and will work with you if you are not happy with your purchase.
What is the best way to contact Be A Nice Human Soap Co?
As I am a Physican Assistant (PA-C) by day, and soaper by night/weekend, my availablity via phone is limited. Phone calls can be made via appointment through email.
Please submit an email to: hello@beanicehumansoapco.com
I will respond to you as soon as possilbe!